RESPONSIBLE GAMING
supergooal.cm's Principles for Responsible Gambling
supergooal.cm wants to create a responsible and humble gaming environment for anyone playing on its site. For many people, gambling is a pleasant and harmless source of distraction. supergooal.cm wants to provide the most innovative and secure adult betting platform. Each user can play according to their means and receive the best possible service. But sometimes it becomes exaggerated and few bettors can say no to one more spin of roulette or bet.
Responsible betting at supergooal.cm is based on 03 principles:
Player Safety
We take responsibility for the safety of our players. Player protection is based on the exclusion of minors with regard to the product and the protection of privacy which includes the responsible use of data and payment processes. The impartiality and random nature of the products offered are closely monitored by independent authorities. Marketing communication is also geared towards player protection. An unbiased betting product promises only what it can deliver.
Game security
Supergooal.cm’s online monitoring and the experience of our employees guarantee protection against fraud. Bet manipulation and money laundering are crimes, not gambling.
Protection against gambling addiction
Betting should be seen as a fun way to spend time and not as a way to make money. Betting or gambling can cause problems for some players.
In order to provide the customer with the best possible support, all user contacts related to responsible betting are managed by a support team within the customer service department. This team works together with customers by raising awareness on how to gamble responsibly. In the event that an addicted customer is identified, gambling is prohibited. The customer will receive assistance and advice on how to meet a professional in this field.
Protection of minors
supergooal.cm excludes minors (persons under the age of 21) from online gambling. After registration, the mandatory procedure that follows is the confirmation that the customer has reached the age of majority through the date of birth. An identification photo is also required when the customer makes his first withdrawal. supergooal.cm takes seriously its responsibility to prevent the participation of minors in gambling.
Parents are advised to keep their username and password secret at all times (username, password, the question and the answer in case of loss or forgetting of the password). We also recommend that they install software that allows them to block and filter web pages in order to prevent minors from accessing betting websites.
CyberPatrol: www.cyberpatrol.com
SurfControl: www.surfcontrol.com
Net Nanny: www.netnanny.com
Cybersitter: www.cybersitter.com
In order to offer the best protection for minors, we also rely on parents and supervisors. We ask you to protect your login details, passwords and the question-answer combination.
Recognizing problematic behavior in the game
If you have any doubts about your behavior and your reasonable limits, go to Gamecare and use the self-assessment tool to find out if you need a formal assessment of your gaming behavior.
Prevention of gambling problems
Below are the principles to follow so that you can have fun while playing responsibly:
Betting is for fun and not to win money
Make sure to play only when you are relaxed and focused
Take regular breaks
Set the stakes of your bets in advance per month. Regardless of your standard deposit limit, you can set a lower amount as your personal limit.
Do not increase the maximum limit you initially chose.
Before you start playing, set the amount you want to win at the end of the game.
Set the maximum amount you are willing to lose.
Do not play under the influence of alcohol or any other substances.
Do not play when you are depressed.
Self-exclusion and protection of bettors
supergooal.cm offers its users various self-protection measures to be able to play responsibly while having fun. We encourage our customers to use these self-limiting tools. The requested self-protection measures are taken seriously and are valid for the specified period.
| GAMSTOP |
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| If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from participatingonline gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit GAMSTOP |
| Personal limit: In addition, Meridianbet.com offers all of its customers the opportunity to reduce their deposit limit to an amount which is below the standard limit. Meridianbet.com will only process requests to increase personal deposit limits after 24 hours at the earliest; requests to reduce limits will be implemented immediately. |
| Deposit Limit |
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| Bet Limit |
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| Loss Limit |
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| Loss and Bet limits are checked every time you log on the website. If your losses or bets are above the limit, you will not be able to place a bet until the time period limit applied to is over. |
| During this time, you can withdraw funds and access the website. |
| Self-exclusion : Supergooal.cm users are able to exclude themselves from further participation in the gaming line-up or make a request by e-mail. Users can exclude themselves from the gaming line-up from one day up to 5 years or indefinitely. |
| For UK residents, the following exclusion rules apply: |
| The self-exclusion can be for a minumum period of 6 months with the possibility of extension of up to 5 years. |
| We would like to inform you that your closure/self-exclusion will only come into effect at the point you receive confirmation from our Customer Support team that your account is now closed/self-excluded. |
| Meridianbet.com shall not be liable for any losses towards either party before the closure takes place or the self-exclusion period comes into effect. |
| Any unsettled bets with Meridianbet.com will be settled on the result of the event. |
| You should also consider installing software that blocks access to internet gambling websites. For further information please click here. |
| Reality check |
| Set yourself a time limit before you start gambling and stick to it by setting an alarm. We strongly advise that you keep your device clock enabled whilst gambling so you can easily refer to it. This is the way to remind yourself how long you have been on line. Another way may be to utilize an online stopwatch or a timer to give an indicator when a certain time period has elapsed. |
| Player protection |
| Advice for recognizing problematic behavior: |
| Problematic behavior in gaming is defined as behavior that damages the existence, work or financial situation of an individual or a family. Long-term gambling is certainly not acceptable as an individual’s personal situation and could have a negative overall impact on a person’s well-being. |
| The most dangerous overall impact is the psychological disorder of pathological gaming. This condition has to be treated seriously. Prolonged intervals of betting and gaming can lead to addiction problems. |
| How to recognize problematic behavior? |
| We would like to present certain parameters that can be warning signs or signals that can be considered as indicative for addiction problems or problematic behavior: |
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| Verification |
| If account verification cannot be completed within 72 hours of applying to register a gambling account and depositing money, the customer account will be frozen, meaning that customer will be unable to use it to gamble until the account has been verified. |
| Contact |
| Are you concerned about your gaming habits? Are you on your way of becoming an addict? We have put together an extensive list of organizations you can contact to discuss any compulsive or problem behavior related to gambling. |
| These are a number of institutions that offer professional assistance internationally and in the UK: |
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| Please contact us directly if you have any questions relating to our activities. Our Support team is at your disposal at any time and can be contacted by e-mail:info@supergooal.cm |
